How do I contact Reduct support?

You can contact Reduct support by creating a support ticket from inside Reduct.

Note: Starting in November 2026, we will not respond to direct emails sent to support@reduct.video. Please create a support ticket in Reduct instead.

Creating a support ticket in Reduct

Step 1: Click the question-mark button on the bottom right.

Click the question-mark (?) button. If you hover over it, it reads Help, resources, and support.

Step 2: Choose Submit a support ticket.

In the menu that opens, click Submit a support ticket.

Step 3: Fill out the form and submit it.

The Contact us form opens. Fill in the following:

• Name - Your name (auto-filled).
• Email - Your email address (auto-filled). We will respond to this email.
• Contact reason - Choose the option that fits, such as Report an issue or a bug.
• Description - Let us know what is going on.

Click Submit when you're done. We will get back to you as soon as possible.